Our Teams
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Medical specialists
Meeting the different needs of our customers is the main concern
of our highly qualified people.
CanAssistance has four doctors providing us with their medical
expertise and experience in clinical research, health management
and the insurance and assistance fields.
Dr. François Sestier, MD, Ph.D., cardiologist,
Medical Director
Dr. Sestier, affiliated with the Cardiology Department at the
Notre-Dame campus of the Centre hospitalier de
l’Université de Montréal (CHUM), is an
Associate Clinical Professor in the University’s Faculty of
Medicine. He is extremely active in the insurance medicine field,
and heads the postgraduate microprogram (expert and insurance
medicine) for health professionals. A member of the Canadian Life
Insurance Medical Officers Association (CLIMOA), he is also Medical
Director in Canada for Air France and KLM airlines.
Dr. Daniel Savard, MD, Cardiologist, Medical Advisor
Affiliated with the cardiology department at the
Notre-Dame campus of the Centre hospitalier de l'Université
de Montréal (CHUM), Dr. Savard is also an assistant clinical
professor with the faculty of medicine and clinical researcher at
the CHUM Centre de recherche clinique de cardiologie. He serves
regularly as a medical expert for various investigations.
Dr. James Brophy, MEng, MD, PhD, Cardiologist, Medical
Advisor
Engineer, cardiologist and epidemiologist, James Brophy is a
practicing cardiologist and researcher who is supported by a
research chair in health technology assessment and evidence based
medicine. He is a full Professor of Medicine and Epidemiology
in McGill University' Faculty of Medicine, and an associate
Professor in Université de Montréal's Faculty of
Medicine.
Dr. Maciej (Mathias) Kalina, MD, Family Physician, Medical
Advisor
Dr. Kalina is Associate Director, McGill University Health
Centre (MUHC) Professional Services. He has wide-ranging experience
in the area of hospital and pre-hospital emergency medicine, as
well as in international medical assistance, in Europe as well as
in Canada. He regularly carries out emergency medical missions for
CanAssistance.
Assistance providers
These are the people you talk to when you first call
CanAssistance. They are resourceful, efficient and able to deal
with the most complex situations. Among their duties, they:
- Evaluate the needs of each policyholder
- Provides assistance according the traveller’s specific
needs
For example :
- Pre-departure information: vaccine, visa,
- Provide information on coverage contained of the various travel insurance policies
- Provide a reference to a clinic or hospital if necessary to ensure that the traveller will receive quality healthcare in a reasonable delay
- Systematic follow-up with the affected traveller
- Deliver urgent messages
- Organize direct payment of the hospital and medical fees
Medical team
Doctors and nurses who are trained in emergency medicine, they take over when a medical consultation is required. Among other things, they:
- Do a medical follow-up with the physician consulted abroad;
- Communicate with the family doctor;
- Analyze medical files in case of hospitalization;
- Communicate with a parent or spouse;
- Co-ordinate the medical details of the return home.
Administration and claims management
When misfortune occurs while travelling, unforeseen expenses often arise. Our management team has long experience with the most varied claims. Their roles include:
- Evaluating current medical practices;
- Negotiating with service providers;
- Processing refund claims;
- Directly paying the costs of treatment at network member clinics and hospitals;
- Co-ordinating claims settlements with government plans and other insurers;
- Managing fraud cases.
CanAssistance does its utmost to make things easy for you.
