Travel Assistance

The travel industry has experienced phenomenal growth in recent years and people are travelling to places they never dreamed of! Exotic they may be, but with nasty surprises in store at times. That's why you always have to be prepared for anything when you travel.

CanAssistance provides valued services before, during and after your trip!

Our teams are trained to answer all your questions. With CanAssistance in your suitcase, you will be prepared when you leave, protected during your trip and pleased when you return.

Happy trails!

No matter where you are headed, it's always wise to be fully informed before leaving.

CanAssistance has all the information you need to ensure you are prepared for any eventuality:

• Consular travel warnings
• Visas and other necessary documentation
• Vaccination and first-aid kit
• Sun and altitude
• Nutrition and water purification
• Time zone differences
• Everything you need to know to avoid nasty surprises
• You can never be too careful!
  

You feel like a modern Robinson Crusoe as you take that delicious looking fruit from the vendor's cart. Sure beats the cellophane-covered produce at your local store at home! Except five minutes later, you've got the stomach-ache of a lifetime and you wish your mother were there! What to do if you are injured or sick? Just call CanAssistance and let us tell you what to do, step by step.

• Recommend the appropriate doctor, clinic or hospital to provide you with the care you need for your condition.
• Contact your own family doctor; you absolutely want the people treating you abroad to be totally aware of your general state of health before undertaking anything.
• Follow-up of medical file by our doctors and nurses; they are qualified to care for illness or injury affecting anyone, from newborn to senior citizen.
• Measures to return insured individuals home by road or air ambulance or regular flight; we take total care of you, no matter your condition.
• Delivery of urgent messages to your family; when hospitalization is necessary, we regularly inform those close to you of your situation and ensure that they can reach us any time of the day or night.
• Co-ordination of the arrival of a member of your family, if necessary; if you need to be hospitalized abroad, you can feel very vulnerable when separated from your family. We will bring a relative or spouse to you to help you through your ordeal.

CanAssistance takes care of you.

You be sure to take care of yourself, too!

You've lost your traveller's cheques and identification? No need to panic! Your trip isn't over.

CanAssistance will help deal with the situation. We will put you in contact with your financial institution to replace your credit card and we will help you obtain embassy help to expedite the issuance of new official documents needed so you can continue your trip.

"Uh ... Habla englés ...? ... francés, neither? Uh, oh!"

A foreign country can quickly lose its charm when you have a problem and they can't understand you. Fortunately, our translation service for emergency calls can help you make yourself understood to local officials.

Our help desk has people who speak many languages fluently. But to deal with any eventuality, we also use a simultaneous translation service to ensure that no matter where you are, we can help you out of difficulty in more than 100 languages and dialects.

An accident or incident is no fun at any time, but it's worse when you are travelling. You can find yourself at a major disadvantage in a foreign country and you don't know how the system works. Don't panic. And rather than give into the temptation to snap back at a not-too-friendly policeman who demands your "documenti," call us!

CanAssistance will refer you to a legal information service and take care of delivering your messages to the person you choose.

Depending on the recommended measures, we will do our utmost to help you deal with the situation by making our communications available for you.

You suddenly need to interrupt your trip and return home? We make it as easy as possible!

With its network of suppliers, CanAssistance can quickly help you and your family return home.

Obviously, this wasn't part of your plans; perhaps you have the right to a refund on your premiums or package deal. We will provide you with all the details you need to know to speed up your refund and we will send you the documents and forms you need to complete.

Finally, we will contact the person of your choice to advise them of your arrival.

If, as a result of an accident or sudden illness, you are physically unable to drive, CanAssistance will take care of your vehicle.

Our convalescing policyholders abroad really appreciate our professional drivers.

Many people have had an opportunity to benefit from this service, to their great relief. It takes away a great deal of worry to know that your car will be returned safely to your home.

Now, with peace of mind, you can take care of the most important detail: you and your family!

No one wants to think about it. Sadly, death is a fact of life, and if it happens to someone you love when they are travelling, you really need compassion.

We will take care of all the formalities with the authorities concerned. You can call us as often as necessary; we are always ready to listen.

We will ensure that all your wishes are respected for the return of the deceased to the place of your choice.

If you have made no prior arrangements, CanAssistance's authorized funeral home will help you choose from the services available.